Complaints Policy
If something has gone wrong, we want to resolve it quickly and fairly.
How to Complain
Contact us with your name, account/reference details, and a clear description of the issue.
Our Response Process
We acknowledge complaints promptly, investigate the matter, and provide a written outcome with next steps and escalation options where required.
Escalation
If you are not satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service.
Last updated: February 23, 2026.
Call us01392 249250
HoursMon–Fri 9am–5pm